Refund Policy

Refund Policy Legal Disclaimer

The refund guidelines provided by Dollar Roofing & Gutters are for general informational purposes only and do not constitute a legally binding guarantee of reimbursement. All refunds, partial refunds, or credit decisions are evaluated on a case-by-case basis and require a signed service agreement or proof of payment. Final approval of any refund is at the sole discretion of Dollar Roofing & Gutters.

Project deposits, materials already purchased, work already performed, and contractor scheduling costs may be non-refundable depending on the terms outlined in your signed agreement. Any information on this website regarding refunds may not reflect the most current policies and should not be interpreted as a contractual promise.

Dollar Roofing & Gutters is not liable for misunderstandings or assumptions related to refunds. For specific questions or clarification about your project, you must contact us directly and reference your written

Refund Policy – Dollar Roofing and Gutters

Dollar Roofing and Gutters is committed to delivering quality workmanship and honest service. This policy explains how refunds are handled for all services, deposits, and project-related payments.

1. Scope of This Policy

This Refund Policy applies to all roofing, gutter, repair, replacement, and maintenance services provided by Dollar Roofing and Gutters, including deposits, progress payments, material fees, and final invoices.

2. Non-Refundable Deposits

All deposits collected to secure scheduling, labor, or materials are non-refundable. These deposits cover upfront project preparation, administrative work, and materials ordered on your behalf.

3. Refunds for Canceled Projects

If a project is canceled:

Before materials are ordered: Only non-refundable deposits are retained. Any additional payments may be refunded at the company’s discretion.
After materials are ordered or delivered: Refunds are not available. You may request materials to be released to you if paid in full.
After work has begun: Refunds are not issued for any portion of completed work or labor already performed.

4. Refunds Due to Company Error

If an error occurs on our part (billing error, duplicate charge, etc.), we will correct it promptly. Verified overpayments or mistaken charges will be refunded in full within 7–10 business days.

5. Workmanship and Satisfaction Concerns

Refunds are not issued for workmanship complaints. Instead, Dollar Roofing and Gutters will:

Inspect the issue,
Repair or correct any verified workmanship defects under our warranty,
Communicate clearly about what is and isn’t covered.

6. Special Orders & Custom Materials

Custom-made, special-order, or non-returnable materials cannot be refunded. If purchased for your project, these items will be released to you once your invoice is paid.

7. Refund Processing Time

Approved refunds are processed within 7–10 business days back to the original method of payment unless otherwise required by law.

8. No Refunds for Completed Services

Once a service, repair, or installation is completed, no refunds are offered. If you have concerns, we will address them through warranty procedures.

9. Weather Delays & Scheduling

Refunds are not issued for delays caused by weather, material shortages, or other factors outside our control. Your job will be rescheduled at the earliest safe availability.

10. Policy Changes

Dollar Roofing and Gutters reserves the right to update or modify this Refund Policy at any time. Any updates will apply to future transactions only.